Outstanding Customer Satisfaction
While each organization is unique, the healthcare industry as a whole wants two things when an issue arises: an immediate access point to their service provider and prompt resolution of the issue.
At Toshiba, we believe in uncomplicated and personalized responsive customer service. Immediate access and prompt resolution are built into every plan.
Available 24 hours every day to provide immediate support, Toshiba's Assist Dispatch Centre is a single-source solution that serves as the first line of defence in resolving system issues and applications questions.
Service and applications support expertise, including problem/solution databases and electronic documentation. Rapid response with an immediate connection to a customer solutions specialist. Fast problem diagnosis through a team of system experts. On-line diagnosis through Innervision™ speeds resolution of image quality problems.
Building long-term relationships means building the right infrastructure. Toshiba right sizes our service delivery team to meet or exceed on our service delivery commitments. This includes expedited same-day to next-day parts delivery to major Canadian cities.
Accessible 24 hours a day, 365 days a year, Toshiba's parts support network delivers quality parts, when and where you need them. Our main parts distribution centre is located in Markham, Ontario supported by worldwide parts stocking locations that support customer requirements for rapid deliveries.
We've also developed a remote diagnostic system called InnerVision™ available on selected equipment and service programs. This technology allows our highly qualified teams of engineers and applications specialists to see what is occurring in our customers' systems and to support our on-site engineers with speedy resolution. InnerVision™ Remote technology services capability ensures equipment is running at peak efficiency. Included with this service is system quality assurance and monitoring and performance mapping.